Re: Account Lost

Hi @Taiya_Dordala, 

There may be something you can try as this EA Help article shares: 

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@EA_Help wrote:

If your mobile game is linked to a Facebook, Game Center, or Google Play account, your game progress should be backed up and saved to that account. Try these steps to see if it brings your content back:

1. Check for app updates and install any that are available.
2. Restart your device.
3. Log out and log back in to your game again.
4. If you have another device you can try to log in with, see if your progress is restored when you do.
5. Uninstall and reinstall your game. Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
   • If you aren’t sure if you’ve linked to an account, skip this step.
6. If you linked your game to Google Play or GameCenter, go into your device’s settings and remove your account, then launch the game and log in again manually.

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Hopefully, that will do the trick for you. 🙂If that hasn't helped the game to load up with your account, this will need the support teams help. It's great that you have the Ally Code's already, our agents will need this to locate the account.

To generate a help ticket from in game,

1. Load up the game and get past the tutorial. 
2. Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen
   
3. Tap the Help button and your game will connect to the EA Help support site. 

If you can’t log into the game, use the following link to get started: STAR WARS™: Galaxy of Heroes - Create a Help Ticket and have your Player ID / Ally Code so the agents can find your account. Once they can find the account, they'll do their best to help you out with this from there.

- EA_Lanna