Re: Cannot download the game

Hi @Caedus901,

Ok, thanks for grabbing that. In your opening post you listed two different phones. Which one are you trying to download SWGOH onto?

- EA_Lanna

@EA_Lanna The one i described (xiaomi redmi 8)

Ok and is the MIUI 12, Android 10 the older device @Caedus901?

@EA_Lanna Yes, it's android 10/ miui 12, not anything older

Thanks for helping clarify that @Caedus901. I'll double check and see if I can confirm if the Xiaomi redmi 8 device meets requirements for the game.

In the meantime, it'd be no harm to rule out a Google Play cache issue and to confirm that everything with the Play Store has been updated to the latest version and that is not what is causing the error message for you. Before doing so, jot down your Player ID or Ally code for your own record keeping while you're still in your game on the Miui 12.

I'll share a screenshot of how to clear the Play Store cache below (source from the Google Help Center). After that, restarting the Play Store and installing the SWGOH app again should do the trick I hope. Let me know if that works for you.