Re: Cheaters

Hi @Canadafett, I'm sorry if the support advisor said that. I'll flag that internally so the advisor can have the correct information for next time.

I know this is not what you were hoping to hear but this is not something we can assist with. The support team do not have your purchases in order to process a refund. If you're on Android, your purchases are made through the Google Play store. From what you've shared, they've let you know that you do not meet their criteria for a refund.

@Canadafett I believe Google and Apple have a short window on refunds, because that exists for players who buy an app, don't like it, and regret their purchase. Most stores have a statue of limitations on return policies for similar reasons.

In this situation, you are asking for a refund for old purchases because you believe you were impacted by cheating. That is not really the intent behind Google or Apple's refund policies, which is likely why they are referring you back to EA.

If you have information that supports that cheating impacted you directly, you could reach out to customer support and see if you can be compensated. However, just because cheating opportunities existed at the time, and you lost some battles during that time, it does not mean your opponents cheated.

Hi @Canadafett.

I understand. They've redirected you to us as the refund request exceeded their 48hr window for refunds (source). There may be extenuating circumstances where developers decide to provide compensation or a refund for a problem in game but we are not planning any refunds for this issue and the EA Help support team do not assist with refunds requests outside of EA's refund policy. 

I’m sorry I cannot help you any further outside of encouraging you to report any suspicious activity using the methods I shared above from CG_SBCRumbs announcement (edit to add: I've popped them into spoiler tag below also). Cheating is something we take very seriously (see here and here), and we appreciate any help identifying cheaters and exploits.