Community ManagerRe: Deleted account
*Note: I've merged your threads together to keep this discussion in the one space 🙂
Hi @ergoslo,
I'm afraid not.😓 Callbacks from the Support Team are organized through an automated process via the Contact Us page which you register for directly from your EA Account.
If you register for a callback through the 'Contact Us' page it will enter a Help Ticket into the phone queue (same process for email and chat). The Help ticket would hold your place in the queue which would save you calling us, waiting around in that queue and incurring phone charges. That's a far better experience for you and we would encourage you to send in Help Tickets as a result but you do have the option to call us directly either.
Edit: I've noticed you have another thread on this and mentioned that there is no Call back option. I also see that @EA_Darko has provided the following advice to save incurring fees in the absence of a Callback options (see spoiler tag). I'd echo his advice as an alternative way to phone the support line and avoid charges.
@EA_Darko wrote:
Hey @ergoslo the reason I suggested the steps I did above is to try and cut down on the cost. If you are calling directly from your own phone then the cost can be expensive.
The best thing to do is usse a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is +44 203 0141818 and is available 9AM-9PM GMT, Monday through Saturday.
Darko
