Forum Discussion

Re: Did Not Receive In-game Store Crystals

Like I said in my post I tried all the troubleshooting options and none worked. I started several tickets as it took over two weeks for EA to look into it. Then after submitting my proof of purchase multiple times they come back and tell me I received my crystal and gave me a time stamp of when I purchased it. But it was different than the time stamp on my Google receipt. The time stamp EA provide was almost 15 minutes before I even made the purchase. I missed several days of double drop week waiting on my purchase. I only play this game on my phone and none of the troubleshooting options have helped and honestly EA support did not help much either. It was only after a very not so nice email that they come back and say I received them, but they couldn't figure that out the first two weeks. It has been well over the time period google play will refund a purchase. If it has been more than 48 hours, they say to contact the app/game developer. It took way too long and was way to difficult to get help from EA.

1 Reply

EA_Illium
EA Staff (Retired)
2 years ago
Hi @Urzasrage45

Thanks for providing additional details around this, to confirm if our support did perform an investigation and confirm the crystals arrived on the account but you are still not seeing them you will want to reach back out to them.

We are unable to assist with missing purchases or in-game items here on the forums.

Thanks!