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Re: Hard node refresh costing more Crystals than advertised

I believe I have been having this issue also.  It bit me a few times before I figured out what is going on.  

It's subtle, but does seem to be a garden variety bug.

I have the same device as the Original Poster (Pixel 2).

Steps to reproduce:

1. Tap `SIM` to launch the `refresh the Attempts` modal dialog when no refreshes available on a hard [char or ship] node.
2. Tap PURACHASE [25 crystals]
3. INTERMITTENT: Dialog closes but the underlying view does not refresh.
-- At this point, the request HAS been processed server side.
4. Again tap `SIM` to re-launch the `refresh the Attempts` dialog. Because the view model is still out of date the dialog still says PURCHASE [25 crystals]
5. Tap PURCHASE [25 crystals]
-- Server processes the request, again and presumably updates refreshes (FROM 5 TO 5) but the cost deducted is actually 50 crystals.
6. Execute the 5 SIMS, and note that the next refresh costs 100 crystals where you would expect it to be 50.

Notes: 

  - After step 3, navigating away from the underlying page and back to it causes the refreshes to update correctly.

  - I have experienced this mostly (or possibly exclusively?) in the mornings first thing - before I have been presented with the `Daily Login Reward` popup.

  - Not sure how intermittent the issue actually is, but I've certainly noticed it at least 3 or 4 times this week.  I could probably record a video if that would be helpful.

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone

What type of device are you experiencing the issue with? Pixel 2 

OS Version: 9

Ally Code: 526-841-281

Connection type:  Wifi

Region/Country:  Australia

Anyway great game, I'm genuinely enjoying playing it.  Love your work CG!

1 Reply

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    @androidandy2012 Thanks for the additional info. Please send me a PM with the date you encountered this issue and how many Crystals you were charged extra and I'll look into it.

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