Forum Discussion

Re: I've crafted a piece of G12+ gear by mistake, urgent help is needed.

This has been the worst support I ever faced.

I have tried to create a case, and no one is able to help, in the end they point to this forum and no one helps.

Wasted weeks on this for what? nothing.
Is there active support? No

Do they reply on hard cases? No.

Have they seen this post? yes, but no reaction because it's to difficult?

GladOS-013
Hero (Retired)
6 years ago
@OMGatito79 Hi and sorry for the delay. This "Technical issues" board sees very little traffic.

This type of issue isn't a technical issue or a bug. You selected the wrong piece of gear. In some situations, customer service may be willing to reimburse you for the piece, but it's not a guarantee.

With rare pieces of gear like that, I urge caution when crafting. Good luck!
OMGatito79
6 years ago
Hi,
I’ve contacted support, they point me out to this fórum. At the end whom should I really contact? Can someone point me to the right place/contact?
thanks
OMGatito79
6 years ago
Again, customer support can't help.
Ping Pong Pin Pong.
I'm tired of this situation, even support agents don't know the game! Script in front of their noses and no knowledge about the game.
I give up with this sh*t.
EA_Lanna
Community Manager
6 years ago
Hi @OMGatito79,

I'm sorry if the support team redirected you to the forum for help with this, we can't do much from the forum for cases like this. The right contact for these cases is the Support team. I'll link in with you through dm's. Keep an eye on your Forum inbox.