EA QV TeamRegarding the weekly shipment section, the DS/LS currency is capped at 144. If you had it close to the limit, DO NOT purchase the tickets before spending the collected tickets.
If I was at maximum the game should not have allowed me to purchase and if it does that is extremely sloppy coding on your part. There is no where in any of your game announcements that you warn your player that this will happen. not now or ever. All other game energy when at maximum awards past the maximum so why would us as the player expect this not to happen if not informed about. For you to the such a Rude tone with me over something you have not bothered to inform players of is quite frankly unacceptable. Who the hell do you think you are? Another support person already agreed as a one time exception that they would reverse the purchase if I came and post this report here and now you are basically telling me I can F off.
This is hardly the customer service you should be providing. I will now plaster this on all the web forums related to the game l can find out there and not just this one.
In the grand scheme of things it costs you nothing to just give me back the crystals which I had collect through my playing of the game. which I will then be respending in the game any way. So I do not understand why you are making it into such a problem to do so
EA QV TeamUnfortunately, I have to tell you it was your responsibility to check the currency before spending crystals on it. This is not a coding issue.
How is it not a coding issue?? You can be blocked from purchasing it at other times so that has been coded into the game so you sound like you don't even know how coding works.
So your basically going back on a resolution I was offered have wasted my time even further with an issue going back 14 days to tell me I can get lost
what fantastic customer relations nice one
Community ManagerCommunity Manager
