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Community Manager

Re: Stuck on "Loading Cantina"

Edited to update. Pinning to top of thread for visibility.

Hey folks,

Usually a full device restart and/or reinstalling should fix it but if you're still experiencing issues with this after trying to troubleshoot, please get in contact with support asap per CG_SBCrumbs message (Link to original post here):

Spoiler

"Hi Holotable Heroes,

We are updating the game at 11:15am PT to fix the login issue from this morning. In the meantime, you can try rebooting and this should fix the issue for most players, but we believe everyone will be fixed with the release shortly.

Out of an abundance of caution, we will be moving the rest of this month's Grand Arenas to start during the week so we have staff available if there are issues with Auto-Deploy. See the calendar for more info.

Lastly, it is difficult for us to identify who was affected by this issue, but if you have been significantly impacted by the downtime, please send in a support ticket. The team will investigate and compensate you up 200 crystals."

"Hi Holotable Heroes,We are updating the game at 11:15am PT to fix the login issue from this morning. In the meantime, you can try rebooting and this should fix the issue for most players, but we believe everyone will be fixed with the release shortly.Out of an abundance of caution, we will be moving the rest of this month's Grand Arenas to start during the week so we have staff available if there are issues with Auto-Deploy. See the calendar for more info.Lastly, it is difficult for us to identify who was affected by this issue, but if you have been significantly impacted by the downtime, please send in a support ticket. The team will investigate and compensate you up 200 crystals."

@kingyoda1967 I just spotted your post there. This EA Help article might be helpful for you. It has information on how to sent in a support ticket.

10 Replies

Martinshaff
Rising Rookie
7 years ago
I cannot get past this. Tried everything except uninstalling and reinstalling . Anyone else getting this?
cbren723
7 years ago
I am stuck on the "LOADING CATINA" screen. No download message, nothing just stuck there. Please help, I think grand arena is too late, and also Arena and Ship Arena, but I have a raid later today.
cbren723
7 years ago
Same here. Very frustrating especially for this day.
PlatinumMarble
7 years ago
Super annoying. Nobody in my clan is having a problem so they don't believe me.
mrv3ngance
7 years ago
Guys it's an easy fix for us players ... Do not let your screen time out while it's loading cantina takes about 3-5 mins it's doing a download in the background without the download bar .. patience and you to can play for Darth revan... Leinad Retsamkcub
EA_Lanna
Community Manager
7 years ago
Hey guys @PlatinumMarble , @Martinshaff and @cbren723 have you tried any of these troubleshooting steps for your Android or iOS devices?
Martinshaff
Rising Rookie
7 years ago
Got it working... It finally got thru. Took about 45 min.
EA_Lanna
Community Manager
7 years ago
Glad to hear it @Martinshaff. Usually troubleshooting with a full device restart and/or reinstalling should fix it. Just a heads up, I've merged your thread in with this one to keep posts reporting issues getting stuck on the Cantina screen together.
3a4ab8204872def
7 years ago
Game is stuck on Loading Cantina screen again. I tried the trouble-shooting ideas with no luck. This is the same thing that happened a few weeks ago. Beyond frustrating.
BlueNight01
7 years ago
I’m seeing it again too. Tried the usual troubleshooting, but still can’t get in on my iPhone 6.