Re: Unable to connect

yes, i'm on iOs. i see the issue over data and *some* wifi connections, but not the wifi at my home or work (thankfully).

If i see "checking for updates" when i load the app, it works fine. if i do, i know i'm in for a world of disappointment.

@dandaniel999 Okay, thanks for the clarification.

I don't have any additional advice at this stage, but will pass the information on and get back to you once I get any news.

Cheers,

Nils

oops that should say if i *don't* see check for updates, not if i do see it.

if i don't see it, it goes to loading cantina and works perfectly.

if i do, it hangs, and says connection error and won't progress past check for updates.

many thanks 🙂

@dandaniel999 Got it. Unfortunately I do not have any news yet.

Cheers,

Nils

@dallascb99 Hi,

Are you still experiencing this issue?

Essentially we have two troubleshooting guides available for this, but you might have discovered them already:

1. How to fix "Loading Cantina" issue on iOS
2. General troubleshooting steps for iOS apps

Let us know how you get on.

Cheers,

Nils

I am having the same issue. How were you able to resolve on your own?

https://www.reddit.com/r/SWGalaxyOfHeroes/comments/837pzg/game_down_again_connection_error/

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei p10
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 4509981123647
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Connection Error dialog box pops up stopping me from playing the game. I have a good connection.
Steps: How can we find the bug ourselves? Try to play the game from my phone.
Connection Type Wifi
Please select your region Other
Country Saudi Arabia

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@EA_Nils Is there going to be any reimbursement for the missed energy refreshes and time we weren't able to load the game from two nights ago AND in the middle of a TW? Can we expect anything from missing the refreshes and time now!? 

Comcast North Eastern US, Cannot login on Android.

I only have an hour left to get my bonus cantina and regular energy.  Missed regular bonus energy with the outtage the other day.  No compensation yet for that/

Same issue.  Will not connect via WiFi or Internet.  I am in California.  Last successful login was 2300 Hours 3/8/2018.  We were winning TW, entire guild has been locked out, we are 50% US based the rest in EU.  The EU team has been locked out for the last 10 hours.  

Using iOS 6E updated to 11.2.6.  Verizon is carrier.  Other Phone is iOS7 updated 11.2.6 AT&T carrier.  Neither platform is allowing access.

iOS 10.3.2, most current app, US-based. Cannot get past loading screen with "Checking for Updates" caption. After a few minutes of this, throws up a connection error notice. Unlike last time, logging out of Game Center changes nothing.

"To save you some grief, asking for or mentioning the "Reim..." violates the SWGOH TOS, and you can be banned for it. Just a heads up"

It's missing content because their patch broke the game for hundreds if not thousands of people. You can open support tickets about it. Why would that be against TOS lol

I turned the WiFi off on my phone and was able to restart the app and connect via Verizon data service.  I turned WiFi back on and it no longer worked.

Update: I can connect through my LTE mobile data. Still can't on WiFi.

Well that's me missed arena, about to miss fleet arena and there isn't much left of TW either, a raid soon too.  Giving blanket crystals out isn't fair, those that got to compete get both those from arena and those because of the issue, it wont compensate us for lost gear etc either.

Same issue on both iPhone and iPad... missed my ship payout too... 

Same issue "There is an error with your connection". Android platform.

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Zte blade
OS Version IOS
Ally Code: (Find it here: http://bit.ly/AllyCode ) Can't log in to find it!
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug It keeps saying that there is a connection error!
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region South America
Country United States

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