Community ManagerI just wanted to make sure you did that since the update was released. That way we make sure you're on the most current version with the fix. I'll pass your ally code along and let the team know you're still not able to open the game.
The problem is not that I can't open the game, the problem is that I don't have the right account associated. To be able to make a ticket, I had to create a new account.
Community ManagerWe can't help with account linking issues over the forums. If the instructions in this article don't help, you'll need to scroll to the bottom of the page and hit the "Contact us" button to open a case.
Thank you, I have already contacted them, that's what I was saying, they cannot intervene on mobile apps and they send me back to the game and make a ticket which no one responds to :)
Community ManagerThey should respond to the ticket you make within the game. It could take a day or 2 though and make sure your email is correct. Also, check any spam/junk or other/Promotions tabs in case the email ended up there.
Thank you, I've been waiting for a response since August 30th :) I even answered the questionnaire posted on Discord
I'm totally fed up with your support since August 30th I've been trying to recover my account and nothing is happening it's been 15 days now. I'm being bounced between game support and mobile support. So much time and money spent on this game only to find myself with nothing after 7 years.
Community ManagerCommunity Manager
