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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Unable to purchase three current lightspeed bundles

Hi @Minecraft1896

If you're missing content you've paid for, please get in touch with our support team. They'll take a look for you. Here's how to send in a case from in-game to the support team:

  1. On the home screen, tap the  ⚙️ Cog wheel icon / Settings button in the top left corner of your screen.
  2. Tap the Help button and your game will connect to the EA Help support site.
  3. From the page that loads, in the top left, click on the EA Help logo to bring you to the EA Help homepage
  4. Type 'SWGOH' into the search bar and select the tile that appears.
  5. Select See all help topics.
  6. Select the Missing Content category.
  7. Select I'm looking for something I bought.
  8. The available contact options should appear under the heading 'Still need help'.

It'd be good to have your Player ID handy and proof of purchase also in case the support team ask for it.

- EA_Lanna

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