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Okay, "try turning it off and on again" (syncing via restart) is not really a solution, no matter how funny that meme is.
What's been mentioned is a 'workaround' and it is a very poor workaround at that. Better coding would prevent the need for such a workaround. At the very least, a check prior to simming battles, not afterward, makes sense.
Also, remember that 'the customer is always right' is a thing for a reason, because the customer best knows how the issue impacts them and their expectations.
I speak for all your customers in telling you that this is certainly not a 'solution'.
The issue is not just of 'rewards' or any additional energy wasting trying to acquire them. There is a basic, reasonable expectation that "try turning it off and on again" should nto be required of a mobile game.
It would be nice to know that this issue has been sent to the dev team and treated without levity.
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