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Anonymous's avatar
Anonymous
8 years ago
Solved

Unavailable Mod Battles

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 6s Plus
OS Version 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 172-983-965
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Mod battles 9C doesn't load, it simply hangs on loading screen. 3 attempts same result each time, allowed several minutes each time before closing app.
Steps: How can we find the bug ourselves? Attempt to load battle
Connection Type Wifi
Please select your region Europe
Country UK

N/A

5 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago
    Hi there,

    We checked on several devices and accounts and it works fine for us. Can you please try to reinstall the game using a strong and stable Wi-Fi connection, then leave it in the Home Screen for around half an hour so it can finish downloading all the assets properly (without playing meanwhile) and let us know if the issue remains after that?

    Thanks.
  • Plus it’s not allowing me to claim daily rewards

  • Anonymous's avatar
    Anonymous
    8 years ago

    I have the exact same issue with trying to load Mod 9C and tried the same solutions of closing and reloading the game a few times. I will follow the recommended suggestion and reinstallation. Platform: Pixel 2, OS: Android 9, Connection: Wifi and LTE, Country: USA. Ally code: 385-158-212.  Thanks

  • Anonymous's avatar
    Anonymous
    8 years ago
    Thanks for the quick feedback, I can confirm this worked for me
  • Anonymous's avatar
    Anonymous
    8 years ago
    Hello ! I have the same problem in the same mods battle (9C).
    I lost 60 energy to try and retry with 4G or with wifi and after reboot the game and the phone.
    I Leave in France.
    Ally Code ! 846-962-642.
    My phone is a huawei mate 10 pro.

    Thx for your help !

    😉

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