bought the birthday bundle and its nowhere to be found

I just bought the bundle on the EA app and i cant find it anywhere, its not in my library and i've tried absolutely everything EA suggests. The order is successful, i've emptied the cache several times, updated my computer ,restarted the app and so on, please help :( <3 the only thing indicating that i've actually got it is that i cant buy it from the ea app anymore (it directs me to the library) and my order email/history.