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Ev465's avatar
Ev465
Newcomer
10 months ago

Error message

Never seen this before and I'm confused on what to do has this happened to anyone else before if so what should I do I'm currently using sims on my lenovo  laptop. If that helps.

1 Reply

  • hpzgreenblock's avatar
    hpzgreenblock
    Seasoned Adventurer
    10 months ago

    This usually shows up on incompatible devices that don't support Vulkan, the graphics API used to render the game in TS1 Legacy Collection. If you want more in-depth info you can post a dxdiag log. Here's how to do it:

    1. Press the "Windows" key and the "R" key on your keyboard to bring up the “Run” box.
    2. In the “Run” box, type in "DxDiag".
    3. Press "Enter". ...
    4. Once the DirectX Diagnostic Tool appears, click on the "Save All Information" button at the bottom.

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