Sims 1 & Sims 2 help
So I own the sims 1 complete collection and several of the sims 2 discs. All original purchases by me, redeemed codes when originally bought and played for years. I no longer own the type of computer...
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According to this page the original releases of Sims 1 and 2 are unsupported and can be only played via their original discs.
If you still want to chat with a supervisor, there should be a "Chat with us" option at the bottom of this page that covers installation issues:
https://help.ea.com/en/solutions/?product=the-sims-2&topic=installation-issues
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