sims 1 legacy cant click on anything in neighborhood

lildrummergirl88  Does it help to click alt-enter to change the resolution?  Are there any locations in the neighborhood where you can click?

Please also disable any apps you use that come with overlays: Steam, Discord, etc.  Disable the EA App in-game overlay as well, under Settings > Application.

Ok I did all of that. And it just changed the size. I still cannot click on anything. I can move the hand (mouse) and the music plays. I have Radeon. Not sure if that means anything. My computer was a gift so I am not good with computers lol. 

It's like the game is frozen but the mouse and music works. I will keep trying though if I might have missed something.  I cant even click on the X  to exit. 

I appreciate your help!

lildrummergirl88  Please try playing in a clean boot, to test for conflicting software.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

I did what you suggested.  Unfortunately same situation.  The only thing that moves is the mouse and cannot click on anything or exit. Only way out is to restart the whole computer. I will hope for another update so it is fixed maybe. 

lildrummergirl88  If you alt-tab while the game is in windowed mode, and choose another app, can you click anything in that app?

No. Unfortunately.  I cant click on anything. I cannot even exit out of the map screen in sims1 legacy.  I have to completely restart my computer as , if I by chance can get out of the map screen, I cannot play anything else as it says sims one is still running even though I troubleshoot and end sims 1 task in the tasks. 

I appreciate your help so much. Some of the help I read elsewhere helped to at least get past the loading screen and how it would freeze too. 

lildrummergirl88  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I will do that! I wonder id I can also upload a video of what I see as well. But I will do what you suggested first.  Thank you so much

here it is

My video on my screen. I appreciate your help so much!