Hey there, I had this same issue, but I finally worked out a fix. Try this—it worked for me!
The problem is that the game isn’t finding its UserData folder in the right place. You need to manually move it to the correct location. Here’s how to fix it:
1. Go to your game’s install folder
This should be in:
C:\Program Files (x86)\Steam\steamapps\common\The Sims Legacy Collection
2. Find the "UserData" folder
Right-click it and select Copy
3. Navigate to your Documents folder
Go to:
C:\Users\YourUsername\Documents\Electronic Arts\The Sims 25
If The Sims 25 folder doesn’t exist, create it manually.
4. Paste the "UserData" folder into The Sims 25
5. Restart Steam and launch the game
If done correctly, the neighborhood should now load properly with houses, and you should be able to Create a Family without crashing.
Hope this helps!
