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kfetters1992's avatar
kfetters1992
Seasoned Newcomer
6 days ago
Solved

Sims 1 Legacy Still not opening despite 2/6 update

Anyone still having issues opening sims 1 since 2/6/25 update. I am still getting this error message. Still haven’t got to play yet ughhh!

  • EA_Solaire's avatar
    EA_Solaire
    5 days ago

    Marking as solution for visibility only 

     

    Hi all,

    Can you let me know which launcher you're currently playing through- Steam, Epic or EA app, as well as provide a DxDiag and a vulkaninfo report please?

    For the vulkaninfo, click Windows key-R, enter vulkaninfo in the run box, and wait for the scan to finish (the scroll bar should stop moving).  Click anywhere in the window and click ctrl-A to highlight all the text.  Click ctrl-C to copy.  Open Notepad and ctrl-V to paste.  Save the file as vulkaninfo [your username] , upload it to a third-party filesharing site, and send a private message to me with the link.

    Please also try uninstalling the "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" if you have this currently installed to your PC. 

    Thank you! 

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  • poptart52's avatar
    poptart52
    New Scout
    3 days ago

    OH MY GOSH THANK YOU!!! This fixed it for me!!!

  • Gotist's avatar
    Gotist
    Seasoned Novice
    3 days ago

    What version of vulkan does it have?

  • Zerosallys's avatar
    Zerosallys
    New Novice
    3 days ago

    I have intel hd 4000.. is it the same? I'm pretty sure my laptop is 2019 but on my thread I made here,they said it's working for 2017 laptops. I'm confused 

  • Gotist's avatar
    Gotist
    Seasoned Novice
    3 days ago

    I think you need a more recent version of vulkan api

  • foxfire1379's avatar
    foxfire1379
    Rising Newcomer
    3 days ago

    I tried to run that as well and getting the same message.  When I open my graphics card info however, it says under system, software Vulkan™ Driver Version 2.0.55 and Vulkan™ API Version 1.1.82 so I am confused!  My graphics card is Graphics Chipset
    AMD Radeon(TM) Vega 8 Mobile Graphics as far as I know.  I am clueless when it comes to these types of things.  I tried to update my driver and it said I had the latest version.  I am super frustrated and mad that I spent money on a game that I can't play.  Sims 2, 3 and 4 all run fine on my computer. 

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