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Meganyo4's avatar
Meganyo4
Newcomer
10 hours ago

Vulkan initialization error message

I keep getting the message: "we are unable to find a suitable vulkan device on this machine. Please update your graphic card drivers and try again."

I have an intel HD 5500 graphics driver

  • updated my computer (Windows 10)
  • checked for updates for graphics driver (none available)
  • uninstalled and reinstalled Microsoft Visual C++ 2015-2022 Redistributable x86 and x64
  • uninstalled and reinstalled the game
  • repaired the game
  • I do not have opencl, opengl, or vulkan compatibility pack installed on my computer.

I'm at a loss, and from what I can see my graphics processor seems to be incompatible with sims legacy as it stands. Will EA fix this? It seems to be a problem for many people and I don't understand why this cannot be fixed given that my computer runs the other sims games fine... This is very disappointing!

Any further suggestions or hope for a fix? 

DxDiag_vulkanerror.txt77 KB

2 Replies

  • If you don't plan upgrading you should get a refund since Vulkan is an essential part of TS1 legacy collection.

  • Gotist's avatar
    Gotist
    Seasoned Novice
    9 hours ago

    The 5500 isn't compatible with vulkan on windows. From what I've found, with Linux it is compatible. But if you have no intention of using Linux you'll need an upgrade to play this version of The complete collection

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