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Hi! I am having the same problem here. Could play a few times, then after today's update, BAM! Again this error. Had the same problem years ago with the collection. Bought the legacy now thinking they would have fixed it. There is no way to do it.
I have tried with windowed, compatibility (W7,8,9,19, Vista, xp), lowered all graphic requirements from CAS. And still, crashes every time I want to get on a lot to play. This is a long known error that doesn't seem to be solvable.
Hope EA solves it as we have now bought a "new" version that should "work".
sry my DxDiag is in spanisch, but should still be understandable. If the problem is with graphics, it should be in here.
HELPP!
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AlwaysGaming4The Sims 2 Legacy Direct3D Error | EA Forums - 11865572 https://forums.ea.com/discussions/the-sims-2-en/the-sims-2-legacy-direct3d-error/11865572 They seem to get more info here. Crossing fingers