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songsmith2003's avatar
songsmith2003
3 years ago

EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe

Can anyone tell me if Double Deluxe is the same as Sims 2 Ultimate? AFIAK it's not. I asked if this was the same game I had in Origin. I also asked why 25-30 pages of sims 3 store purchases were shown as "placeholder" with no purchase info. This was my response:

Thank you for contacting EA help. My name is Gaurav and I would assist you with your issue today.
I hope you are doing well.
As I can see that your issue is related to a query related to Sims 2. Since this game has been discontinued long time back, we have no idea as what will you get in Double Deluxe edition.
It was nice assisting you.
If you have any further questions regarding this or any other issues, please do not hesitate to let us know.
Thank you again for contacting EA help. Be safe, stay healthy and take care of yourself!

I am aware Sims 2 is not supported, but this was a purchase question. I own all Sims 2 expansion and stuff packs which is why I was offered the Ultimate collection to begin with. I suppose they don't consider it a "purchase," but it was offered via EA. They shouldn't just yank it because they no longer support their game.

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  • lisasc360's avatar
    lisasc360
    Hero
    3 years ago
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    The Sims 2 Ultimate Collection comes with The Sims 2 Holiday Stuff pack which wasn't with the double deluxe and the Best of Sims 2 collections.

    The Sims 2 Ultimate Collection includes The Sims 2 Holiday! Stuff Pack. Even though it is not treated as a real Stuff Pack since it’s installer was treated like a patch + it’s icon was never included in The Sims 2 Launcher, they still decided to add it to this Collection.
  • GreenRocket's avatar
    GreenRocket
    Seasoned Hotshot
    3 years ago
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    No, it's not the same.

    When I look online, all I see is that Double Deluxe contains only Sims 2 base game, nightlife, and the Celebration stuff Pack. This sounds pretty bad that there was a change like that.

    I love having the Sims 2 Ultimate Collection, and I haven't switched to the EA App yet. @songsmith2003 Can you try reinstalling Origin? Or is that no longer an option?

    That sounds especially odd with the Sims 3 store purchases, too. I'm not looking forward to the day when Origin doesn't run any more, if those kinds of changes are going to happen without warning or explanation.
  • CrystalCover's avatar
    CrystalCover
    Rising Hotshot
    3 years ago
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    Ultimate Collection and Double Deluxe are obviously not the same, as we know. I think the OP is asking if UC on EA App is indeed UC because it has the cover of DD.

    I don't know if attempting to download that thing results in installing UC or DD. My EA App recognizes my UC with that wrong DD cover, but with the correct product key (the key I used for UC).

    Try and download the game. I guess it should create a folder in the name of UC, instead of DD.
  • GreenRocket's avatar
    GreenRocket
    Seasoned Hotshot
    3 years ago
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    Ah okay, good to know, thank you @Eca. That makes me feel a little better about eventually switching over to EA App.
  • Rflong7's avatar
    Rflong7
    Legend
    3 years ago
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    Hi :)
    Did you check the game files to see if they were all there?
    Does TS2UC show on the App?
    Origin had a Fix option, does the app?
    Sorry, I can't help. I'm not going to install the app.

    I also remember EA guaranteeing us that if we registered our TS2 games to Origin, they would keep them for us and we could ALWAYs play them. I knew they lied. I kept my disks and registered them. I wish I had the screen shot from back them but that was several computers ago.
  • Sunflowergal227's avatar
    Sunflowergal227
    Hero (Retired)
    3 years ago
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    "Rflong7;c-18203142" wrote:
    Hi :)
    Did you check the game files to see if they were all there?
    Does TS2UC show on the App?
    Origin had a Fix option, does the app?
    Sorry, I can't help. I'm not going to install the app.

    I also remember EA guaranteeing us that if we registered our TS2 games to Origin, they would keep them for us and we could ALWAYs play them. I knew they lied. I kept my disks and registered them. I wish I had the screen shot from back them but that was several computers ago.


    Me too! I actually have the base game on another account since i wasn't 18 when i purchased the game, well my dad anyways. I Can't quite explain how i didn't get ultimate collection- perhaps because sims 3 was always annoying, and origin was annoying too. But i have all the cds, and launch from them. this is why i don't really like online collection stuff.
  • Kittybass's avatar
    Kittybass
    Seasoned Ace
    3 years ago
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    I think it's just the thumbnail that's wrong/incorrect. I got a new PC earlier this year and only just got around to installing TS2 UC a couple of weeks ago. I went to install it with EA App and while the thumbnail said Double Deluxe, it went to install as the UC, so I think it will be fine. But I ended up installing it through Origin because I'm a creature of habit. But I did see it was going to install as UC when I clicked on it in EA App.
  • claramj's avatar
    claramj
    Seasoned Hotshot
    3 years ago
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    I just got a brand new gaming laptop 12/15/2022 so I can play all my Sims games, so I installed The Sims 3 just fine, but when I push play in the EA game launcher and TS3 own launcher comes up as usual, though a lot faster, and I push play, and instead of the game starting, it goes back EA game launcher!

    Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!

    But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!

    I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!

    And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!
  • lisasc360's avatar
    lisasc360
    Hero
    3 years ago
    Copy LinkReport
    "pookysimslover;c-18211116" wrote:
    I just got a brand new gaming laptop 12/15/2022 so I can play all my Sims games, so I installed The Sims 3 just fine, but when I push play in the EA game launcher and TS3 own launcher comes up as usual, though a lot faster, and I push play, and instead of the game starting, it goes back EA game launcher!

    Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!

    But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!

    I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!

    And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!


    @pookysimslover, @EA_Cade made a mention about TS2 UC showing up as Double Deluxe over in the thread that I will provide. He also has a link for the EA App page for anyone who has problems with app so that we can post our issues over there.
    https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now#latest

About The Sims 2

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AFIAK it's not. I asked if this was the same game I had in Origin. I also asked why 25-30 pages of sims 3 store purchases were shown as \"placeholder\" with no purchase info. This was my response:

Thank you for contacting EA help. My name is Gaurav and I would assist you with your issue today.
I hope you are doing well.
As I can see that your issue is related to a query related to Sims 2. Since this game has been discontinued long time back, we have no idea as what will you get in Double Deluxe edition.
It was nice assisting you.
If you have any further questions regarding this or any other issues, please do not hesitate to let us know.
Thank you again for contacting EA help. Be safe, stay healthy and take care of yourself!

I am aware Sims 2 is not supported, but this was a purchase question. I own all Sims 2 expansion and stuff packs which is why I was offered the Ultimate collection to begin with. I suppose they don't consider it a \"purchase,\" but it was offered via EA. They shouldn't just yank it because they no longer support their game.","body@stringLength":"1170","rawBody":"Can anyone tell me if Double Deluxe is the same as Sims 2 Ultimate? AFIAK it's not. I asked if this was the same game I had in Origin. I also asked why 25-30 pages of sims 3 store purchases were shown as \"placeholder\" with no purchase info. This was my response:

Thank you for contacting EA help. My name is Gaurav and I would assist you with your issue today.
I hope you are doing well.
As I can see that your issue is related to a query related to Sims 2. Since this game has been discontinued long time back, we have no idea as what will you get in Double Deluxe edition.
It was nice assisting you.
If you have any further questions regarding this or any other issues, please do not hesitate to let us know.
Thank you again for contacting EA help. Be safe, stay healthy and take care of yourself!

I am aware Sims 2 is not supported, but this was a purchase question. I own all Sims 2 expansion and stuff packs which is why I was offered the Ultimate collection to begin with. I suppose they don't consider it a \"purchase,\" but it was offered via EA. 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EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317626"},"body":"Sims 2 Double delux is the same as the Ultimate collection.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"59","kudosSumWeight":1,"postTime":"2022-11-15T20:59:00.000Z","lastPublishTime":"2022-11-15T20:59:00.000Z","metrics":{"__typename":"MessageMetrics","views":45},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317626","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:9":{"__typename":"Rank","id":"rank:9","position":17,"name":"Hero","color":"ED8B00","icon":null,"rankStyle":"FILLED"},"User:user:210420":{"__typename":"User","id":"user:210420","uid":210420,"login":"lisasc360","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-01-16T15:58:58.000Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yMTA0MjAtaU15SXRQ?image-coordinates=0%2C0%2C516%2C516"},"rank":{"__ref":"Rank:rank:9"},"entityType":"USER","eventPath":"community:tghpe58374/user:210420"},"ModerationData:moderation_data:317627":{"__typename":"ModerationData","id":"moderation_data:317627","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317627":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:210420"},"id":"message:317627","revisionNum":1,"uid":317627,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317627"},"body":"
The Sims 2 Ultimate Collection comes with The Sims 2 Holiday Stuff pack which wasn't with the double deluxe and the Best of Sims 2 collections.

The Sims 2 Ultimate Collection includes The Sims 2 Holiday! Stuff Pack. Even though it is not treated as a real Stuff Pack since it’s installer was treated like a patch + it’s icon was never included in The Sims 2 Launcher, they still decided to add it to this Collection.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-11-15T21:24:30.000Z","lastPublishTime":"2022-11-15T21:24:30.000Z","metrics":{"__typename":"MessageMetrics","views":168},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317627","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":26,"name":"Seasoned Hotshot","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:157559":{"__typename":"User","id":"user:157559","uid":157559,"login":"GreenRocket","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-06-10T20:45:35.000+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:tghpe58374/user:157559"},"ModerationData:moderation_data:317628":{"__typename":"ModerationData","id":"moderation_data:317628","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317628":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:157559"},"id":"message:317628","revisionNum":1,"uid":317628,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317628"},"body":"No, it's not the same.

When I look online, all I see is that Double Deluxe contains only Sims 2 base game, nightlife, and the Celebration stuff Pack. This sounds pretty bad that there was a change like that.

I love having the Sims 2 Ultimate Collection, and I haven't switched to the EA App yet. @songsmith2003 Can you try reinstalling Origin? Or is that no longer an option?

That sounds especially odd with the Sims 3 store purchases, too. I'm not looking forward to the day when Origin doesn't run any more, if those kinds of changes are going to happen without warning or explanation.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-11-15T21:28:13.000Z","lastPublishTime":"2022-11-15T21:28:13.000Z","metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317628","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":27,"name":"Rising Hotshot","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:60491":{"__typename":"User","id":"user:60491","uid":60491,"login":"CrystalCover","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-07-30T16:03:37.799+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/sims_04-1735828794683.jpg?time=1735828806000"},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:tghpe58374/user:60491"},"ModerationData:moderation_data:317629":{"__typename":"ModerationData","id":"moderation_data:317629","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317629":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60491"},"id":"message:317629","revisionNum":1,"uid":317629,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317629"},"body":"Ultimate Collection and Double Deluxe are obviously not the same, as we know. I think the OP is asking if UC on EA App is indeed UC because it has the cover of DD.

I don't know if attempting to download that thing results in installing UC or DD. My EA App recognizes my UC with that wrong DD cover, but with the correct product key (the key I used for UC).

Try and download the game. I guess it should create a folder in the name of UC, instead of DD.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-11-15T21:58:14.000Z","lastPublishTime":"2022-11-15T21:58:14.000Z","metrics":{"__typename":"MessageMetrics","views":38},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317629","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:317630":{"__typename":"ModerationData","id":"moderation_data:317630","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317630":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:157559"},"id":"message:317630","revisionNum":1,"uid":317630,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317630"},"body":"Ah okay, good to know, thank you @Eca. That makes me feel a little better about eventually switching over to EA App.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"116","kudosSumWeight":0,"postTime":"2022-11-15T22:05:50.000Z","lastPublishTime":"2022-11-15T22:05:50.000Z","metrics":{"__typename":"MessageMetrics","views":27},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317630","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:12":{"__typename":"Rank","id":"rank:12","position":19,"name":"Legend","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:186210":{"__typename":"User","id":"user:186210","uid":186210,"login":"Rflong7","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-06-01T02:51:05.000+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/sims_01-1735828747375.jpg?time=1735828763000"},"rank":{"__ref":"Rank:rank:12"},"entityType":"USER","eventPath":"community:tghpe58374/user:186210"},"ModerationData:moderation_data:317631":{"__typename":"ModerationData","id":"moderation_data:317631","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317631":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:186210"},"id":"message:317631","revisionNum":1,"uid":317631,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317631"},"body":"Hi :)
Did you check the game files to see if they were all there?
Does TS2UC show on the App?
Origin had a Fix option, does the app?
Sorry, I can't help. I'm not going to install the app.

I also remember EA guaranteeing us that if we registered our TS2 games to Origin, they would keep them for us and we could ALWAYs play them. I knew they lied. I kept my disks and registered them. I wish I had the screen shot from back them but that was several computers ago.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-11-16T03:39:32.000Z","lastPublishTime":"2022-11-16T03:39:32.000Z","metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317631","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:54":{"__typename":"Rank","id":"rank:54","position":18,"name":"Hero (Retired)","color":"ED8B00","icon":null,"rankStyle":"OUTLINE"},"User:user:160265":{"__typename":"User","id":"user:160265","uid":160265,"login":"Sunflowergal227","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-10-21T22:34:54.000+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":{"__ref":"Rank:rank:54"},"entityType":"USER","eventPath":"community:tghpe58374/user:160265"},"ModerationData:moderation_data:317632":{"__typename":"ModerationData","id":"moderation_data:317632","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317632":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:160265"},"id":"message:317632","revisionNum":1,"uid":317632,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317632"},"body":"
\"Rflong7;c-18203142\" wrote:
Hi :)
Did you check the game files to see if they were all there?
Does TS2UC show on the App?
Origin had a Fix option, does the app?
Sorry, I can't help. I'm not going to install the app.

I also remember EA guaranteeing us that if we registered our TS2 games to Origin, they would keep them for us and we could ALWAYs play them. I knew they lied. I kept my disks and registered them. I wish I had the screen shot from back them but that was several computers ago.


Me too! I actually have the base game on another account since i wasn't 18 when i purchased the game, well my dad anyways. I Can't quite explain how i didn't get ultimate collection- perhaps because sims 3 was always annoying, and origin was annoying too. But i have all the cds, and launch from them. this is why i don't really like online collection stuff.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-11-17T22:14:54.000Z","lastPublishTime":"2022-11-17T22:14:54.000Z","metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317632","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:13":{"__typename":"Rank","id":"rank:13","position":20,"name":"Seasoned Ace","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:80427":{"__typename":"User","id":"user:80427","uid":80427,"login":"Kittybass","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-03-07T20:26:02.000Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":{"__ref":"Rank:rank:13"},"entityType":"USER","eventPath":"community:tghpe58374/user:80427"},"ModerationData:moderation_data:317633":{"__typename":"ModerationData","id":"moderation_data:317633","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317633":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:80427"},"id":"message:317633","revisionNum":1,"uid":317633,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317633"},"body":"I think it's just the thumbnail that's wrong/incorrect. I got a new PC earlier this year and only just got around to installing TS2 UC a couple of weeks ago. I went to install it with EA App and while the thumbnail said Double Deluxe, it went to install as the UC, so I think it will be fine. But I ended up installing it through Origin because I'm a creature of habit. But I did see it was going to install as UC when I clicked on it in EA App.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-11-17T22:22:44.000Z","lastPublishTime":"2022-11-17T22:22:44.000Z","metrics":{"__typename":"MessageMetrics","views":26},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317633","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:96943":{"__typename":"User","id":"user:96943","uid":96943,"login":"claramj","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-05-16T23:49:52.000+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/sims_16-1735828968982.jpg?time=1735828979000"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:tghpe58374/user:96943"},"ModerationData:moderation_data:317634":{"__typename":"ModerationData","id":"moderation_data:317634","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317634":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:96943"},"id":"message:317634","revisionNum":1,"uid":317634,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317634"},"body":"I just got a brand new gaming laptop 12/15/2022 so I can play all my Sims games, so I installed The Sims 3 just fine, but when I push play in the EA game launcher and TS3 own launcher comes up as usual, though a lot faster, and I push play, and instead of the game starting, it goes back EA game launcher!

Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!

But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!

I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!

And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-12-17T02:05:27.000Z","lastPublishTime":"2022-12-17T02:05:27.000Z","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317634","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:317635":{"__typename":"ModerationData","id":"moderation_data:317635","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:317635":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:210420"},"id":"message:317635","revisionNum":1,"uid":317635,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-2-en"},"parent":{"__ref":"ForumTopicMessage:message:317625"},"conversation":{"__ref":"Conversation:conversation:317625"},"subject":"Re: EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe","moderationData":{"__ref":"ModerationData:moderation_data:317635"},"body":"
\"pookysimslover;c-18211116\" wrote:
I just got a brand new gaming laptop 12/15/2022 so I can play all my Sims games, so I installed The Sims 3 just fine, but when I push play in the EA game launcher and TS3 own launcher comes up as usual, though a lot faster, and I push play, and instead of the game starting, it goes back EA game launcher!

Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!

But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!

I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!

And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!


@pookysimslover, @EA_Cade made a mention about TS2 UC showing up as Double Deluxe over in the thread that I will provide. He also has a link for the EA App page for anyone who has problems with app so that we can post our issues over there.
https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now#latest","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-12-17T02:43:19.000Z","lastPublishTime":"2022-12-17T02:43:19.000Z","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-2-en/message:317625/message:317635","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1741360647000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1741360647000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1741360647000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1741360647000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1741360647000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1741360647000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1741360647000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1741360647000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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