> @Simasaurus09 said:
> @Aslyl Are you seeing live chat as an option? I don't like chatting with people on the phone either. Awful experience is common with Origin help.. Some people have to contact numerous times before getting actual help while others get lucky the first time so they don't understand people complaining about it.
>
> You can lie and say that you had TS2 but lost it in a move. They could be nice and give it right away but don't count on it. Or tray to be honest and ask nicely if they would be will to add it to your account. If all else fails pick up a cheap used copy online. A code is nice and doesn't have to be new but even just the physical case would work to take a picture of. Some of the reps want proof.
That's the exact excuse I used! XD. Live chat is an option especially for anyone who is phone-shy like myself. Just be wary of those with foreign sounding names, I'm not trying to be racist or anything of the sort here but the first guy I got was completely clueless and said that the game wasn't available at all, while the second person (with the English name) knew exactly what I was talking about and was able to help me right away.
I won't say it's with every foreign person that's working for EA, but at least on this issue (as I've read from other forums, don't know about here) they don't seem to have very much information. I'm sure they're very helpful with other issues though :)
It all seems up to the luck of the draw. I only had to try twice but I can't guarantee everyone will have the same experience I did.
Just be very kind and polite, even if the agent is not able to help you, they've got a hard enough job as it is.
