yea good luck with that. Just tried that and they said they've disabled that option with the latest update
Preethi (10/13/2025, 3:06:17 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].
Thank you for contacting EA HELP, my name is Preethi, may I start with your first name please?
Kevin (10/13/2025, 3:06:25 PM): Kevin
Preethi (10/13/2025, 3:07:21 PM): Hello Kevin, nice to meet you I would like to inform you that we need to help you with the best service and for that I will be escalating your case with my dedicated team. they will try to help you.
Divyanshu (10/13/2025, 5:58:17 PM): Hello, My name is Divyanshu. How can I help you today?
Divyanshu (10/13/2025, 5:58:31 PM): Hello there, hope you are good today! Please elaborate your concern, I'll be glad assisting you.
Kevin (10/13/2025, 5:58:35 PM): i have 3 sims 2 products but on CD keys that i would like added to my account
Kevin (10/13/2025, 5:58:56 PM): i upgraded my computer but now have no cd drive
Divyanshu (10/13/2025, 6:00:16 PM): No worries, I'll try my best to help you with it.
Divyanshu (10/13/2025, 6:01:27 PM): As per the EA policy you can redeemed the code for adding the Sims 3 in your EA Account '
Kevin (10/13/2025, 6:01:40 PM): i have sims 2
Kevin (10/13/2025, 6:01:50 PM): i have three sims 2 cds
Divyanshu (10/13/2025, 6:03:55 PM): Do you have codes of Sims 3 product ?
Kevin (10/13/2025, 6:04:34 PM): i have CD keys for the sims 2 games. three sims 2 games. I tried entering those CD keys in the redeem code but it does not work
Kevin (10/13/2025, 6:06:45 PM): i have sims 2 deluxe sims 2 bon voyage and sims 2 open for business. They are all on CD keys which i need you to provide the digital download or add them directly onto my EA account. Is that possible?
Divyanshu (10/13/2025, 6:07:56 PM): Please follow these steps
Download and open the EA App. If you don't already have it, download and install the EA App from the EA website.
Log in: to your EA Account.
Go to "My Collection": and select "Redeem Code".
Enter your product code. Enter the code exactly as it appears.
Divyanshu (10/13/2025, 6:08:11 PM): Make sure it will not redeemed in any other EA Account
Kevin (10/13/2025, 6:08:11 PM): I did that, it does not work
Kevin (10/13/2025, 6:16:37 PM): are you able to convert the cd keys into a digital code?
Kevin (10/13/2025, 6:16:47 PM): or who do i need to talk to to do that?
Divyanshu (10/13/2025, 6:18:50 PM): Are you looking for Sim2 or Sim 3
Kevin (10/13/2025, 6:18:56 PM): sims 2
Divyanshu (10/13/2025, 6:20:43 PM): As discussed with the team, The Sims 2 cannot be added to your EA account by converting a CD key into a digital code. Unfortunately, this option is not supported
Kevin (10/13/2025, 6:21:00 PM): why is that
Kevin (10/13/2025, 6:21:14 PM): i've paid for the product
Divyanshu (10/13/2025, 6:22:46 PM): You have to talk with retailer in that case but as per the EA policy
this option is not supported for Sim2
Kevin (10/13/2025, 6:23:05 PM): not support just now or ever?
Kevin (10/13/2025, 6:23:35 PM): i bought this originally when it first came out, how do you suggest i talk to the retailer?
Kevin (10/13/2025, 6:23:39 PM): you are the retailer
Divyanshu (10/13/2025, 6:24:29 PM): As per the latest update, this option is currently not supported. I’ll keep an eye on any changes and will update you as soon as there’s further information available.
Kevin (10/13/2025, 6:24:46 PM): latest what update? the EA app?
Kevin (10/13/2025, 6:25:41 PM): is there someone else i can talk to about this?
Divyanshu (10/13/2025, 6:25:57 PM): Sure!You can make a new case for that
Kevin (10/13/2025, 6:26:16 PM): no thank you, please just send me to your supervisor or someone directly
Divyanshu (10/13/2025, 6:27:04 PM): Unfortunately ! we are unable to transfer your chat with them directly!
Kevin (10/13/2025, 6:27:12 PM): why not?
Divyanshu (10/13/2025, 6:27:14 PM): And I have shared the update with you which EA have
Divyanshu (10/13/2025, 6:27:24 PM): As per the policy we are not able to transfer the chat
Kevin (10/13/2025, 6:27:36 PM): can yo usend me the policy please?
Kevin (10/13/2025, 6:27:58 PM): can you also send me that update you talked about which excludes this option
Kevin (10/13/2025, 6:28:12 PM): sound like it was available before and now it's not
