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MsNita45's avatar
MsNita45
Newcomer
1 month ago

purchased game now its gone

I purchased the Sims 2 Birthday Bundle in January 2024. I went on app to play it now its gone as if i never purchased it.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey MsNita45​,

    If that bundle is not showing up in your EA app library, that likely means you may be logging into the EA app with the wrong account details. You'll just need to login to the app with the same details that you originally purchased this content on, and you'll see everything available in your library to download and access again.

    You can check your Order History here for purchases made through the EA app. If this is showing up blank and you're not seeing the previous purchases you've made here, that would be another indicator this is likely a different account than the one used previously.

    It may be worth checking any other emails that may have been used for the receipt of those initial purchases so you'll know which account to use when logging back in. If you're unable to recall or access the other account, it would be best to contact support directly so they can help try to track down and update that as needed, thanks!

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