Forum Discussion
Khameeleon
6 months agoSeasoned Newcomer
Are you using the game through Steam? If so, I had this problem and I managed to fix it by removing the files while the game was still installed. While on the game's Steam page in my library, I went to Manage > Properties > Installed Files > Browse... and deleted the "The Sims 2 Legacy Collection" Folder. I then uninstalled the game through my computer's program removal software. After reinstalling the game, The sims 2 reset to its default.
Unfortunately, If your issue is through the EA app, I don't know how to resolve it.
I hope this helps
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