Forum Discussion
8 years ago
@lovekelseydawn
Try to delete the cache files if you have any before starting the game like Rflong suggested, if that doesn't work there is only one other thing I can think of to try. Go to C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\ Cut and move out the file called paul.dll , just paste it somewhere safe, such as the desktop. ( Don't delete it just in case) Then download this paul.dll file from EA help
http://d2ro3qwxdn69cl.cloudfront.net/documents/paul.dll
Put it in the same folder you took the old one out of, restart your computer, and see if it works for you.
Have you tried to run the game in compatibility mode with a earlier version of windows?
Try to delete the cache files if you have any before starting the game like Rflong suggested, if that doesn't work there is only one other thing I can think of to try. Go to C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\ Cut and move out the file called paul.dll , just paste it somewhere safe, such as the desktop. ( Don't delete it just in case) Then download this paul.dll file from EA help
http://d2ro3qwxdn69cl.cloudfront.net/documents/paul.dll
Put it in the same folder you took the old one out of, restart your computer, and see if it works for you.
Have you tried to run the game in compatibility mode with a earlier version of windows?