for the past few days, i've played the game with zero issues. for some reason, though, today is the exception~ i can't launch the game from origin or my desktop shortcut without getting the error above. any posts i found on the subject were several years old, so i'm not quite sure what to do anymore.thanks in advance to anyone who can help!-von

Hi :)I would delete the Logs folder in Documents\EA Games\The Sims™ 2 Ultimate Collection (it will regenerate)and delete the cache files - Accessory and Groups. Then try it...

> @Rflong7 said:> Hi :)> > I would delete the Logs folder in Documents\EA Games\The Sims™ 2 Ultimate Collection (it will regenerate)> and delete the cache files - Accessory and Groups. Then try it...Hello, I had the same problem and this solution worked for me. Thank you for your help

Hmm, that's weird that it worked and then now isn't. Did anything on your computer change, like any new updates or anything?@Rflong7 @kremesch73 :p

Let us know if what Rflong suggested works or not. This way, we can try to help you troubleshoot your game further if required, and others will be able to use this thread if they run into a similar issue.

thanks everyone :)after about 20 tries, i was eventually able to launch the game. i haven't installed any updates or anything recently, and all of my other games (ts3, 4, and medieval) work fine, but i tried deleting the files mentioned above and i still can't launch the game again today.it seems to be luck of the draw, really. sometimes i can start it and, others, it takes 20-30 tries before i can launch the game. any other ideas?

"thesims 2 ep9 has stopped working"

13 Replies

Rflong7
Legend
10 years ago
It's good to know for future help, at least. :)
vonshadowsong
10 years ago
"kremesch73;14605029" wrote:
"lauravonawesome;14603945" wrote:
i am on a laptop, win7.

i finally got it started after 3 or 4 tries; i also noticed that i had 2 ea games folders for some reason, both with the sims 2 ultimate collection... one was empty and the other had my stuff in it, so i deleted the empty one and was able to start the game.

if this same issue happens again, i will try running as admin instead (i'm the only one who uses this computer, so i'm pretty sure my profile is admin already, but not 100% certain.

thanks again all :)

-von

Weird. This is the exact thing that happened to another player here recently. Luckily, removing the extra folder helped them. I hope it works for you too. I wonder why you guys wound up with two folders.

not sure. but this extra folder must be the cause of the issue; removing it allows me to run the game, though it reappears after i log out (just like the cache files do). i've taken to just deleting the extra folder before trying to start the game.

-von
jubeleee
4 years ago
> @Rflong7 said:
> Hi :)
>
> I would delete the Logs folder in Documents\EA Games\The Sims™ 2 Ultimate Collection (it will regenerate)
> and delete the cache files - Accessory and Groups. Then try it...

Hello, I had the same problem and this solution worked for me. Thank you for your help

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"thesims 2 ep9 has stopped working"

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