Cannot log into TS3 site

"GraceyManor;c-17053829" wrote:
I just completely logged out and went and tried to login and I got this

https://i.imgur.com/E1130w6.png
typed in my login info and it logged in just fine.

I've been getting this screen to log in for a week or more. It's the screen I used to log in today.

"coco;c-17053842" wrote:
I was able to get that screen and log in using Microsoft Edge. I have no idea why it redirects to the registration page on the other browsers though.

But I thought the login screen for the Store was different, I mean that one is for the forums or am I mistaken. All that matters is that it's not a widespread problem and we can still access our accounts :smile:

I can get in with Edge as well, but not Chrome but I suspect my issue with Chrome is cookies.

I cannot download Edge :(

Hi everyone,

We updated the log in system recently so it works similarly to other EA websites. If you are already logged into your EA account in any other EA websites (for example, the forums or origin.com), you will get automatically logged into thesims3.com as well, no need to introduce your details again. :)

@king_of_simcity7 @coco - do you have more than one EA Account? If the account you are using here is not the same you use for thesims3.com and has never been used in thesims3.com, that would explain why you are getting directed to the registration page.
You can sign out from your current account (there's an option under your profile here in the forums) and log in with the correct one, or alternatively do the following:

Open an incognito window in your browser

Go to thesims3.com - this time you won't be logged in, so you will get asked for the email address/password when you press 'Log in'.


Hope that helps!

@EA_Mai I have two accounts and log into the forums on multiple computers just to make things confusing. Thank you for the explanation :smile:

I had a similar issue : when I clicked on "log in" from my launcher I would type the password and click ok, the window would close but I wasn't logged in. When I wanted to log in from the website, same. So I thought, let's create another account. I clicked "register" then filled in the form, then clicked "sign up", I couldn't, it would just go back to the empty form if I recall correctly. Now I play TS4 more.

I logged out of this site and was then able to log into the TS3 one



I had to log out of that account to get back into this account :(

Thanks for letting us know @EA_Mai ! :)