Ordinarily I would say that you shouldn't attempt world travel without NRaas Traveler, Overwatch, and ErrorTrap in play; they replace the often broken in-game travel (and world move) transitions with one that is less prone to breakage.
But this retreating to Main Menu thing causing a crash as well is concerning too and of course has nothing to do with transitions. Can we get some specs on at least one of these computer systems? A dxdiag report will do if you could run one, upload it to
pastebin.com, and provide a link. If your game is running fine otherwise, there could still be some driver or other related conflict getting in the way here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information
FYI, the Repair Game feature of Origin on TS3 doesn't really do anything except fix the relationship between Origin itself and TS3. Unlike with other games, it doesn't really "fix" the game files themselves. Reinstalling doesn't usually help in matters like this either I'm afraid.
