Expansions not showing up in the launcher

"Toxic_fury12;c-16007241" wrote:
I just had this problem, I restarted my computer and all of my packs showed up again. So for people in the future who may have this problem. Try restarting your computer.

That sometimes works. If it doesn't try uninstalling and reinstalling origin

My Generations pack is doing the same thing. I've tried multiple things and even contacted EA support but each time they tell me something different. First it was my code was disabled by them and if I uninstalled it would tell me to buy the EP but when I uninstalled it was still mine. Then one wanted me to go into my PC system shit and delete all the PC temp files. I was told not to by a PC specialist or I would have to reinstall my system. I've reinstalled my sims I've reinstalled Origin, I've done what support have told me but I'm running out of options. Is there anything anyone has done to fix the issue that I have yet to do. I really want I fix that issue and am feeling hopeless right now.

"SoraLiatzu;c-16253726" wrote:
My Generations pack is doing the same thing. I've tried multiple things and even contacted EA support but each time they tell me something different. First it was my code was disabled by them and if I uninstalled it would tell me to buy the EP but when I uninstalled it was still mine. Then one wanted me to go into my PC system plum and delete all the PC temp files. I was told not to by a PC specialist or I would have to reinstall my system.

I'm very sorry, but this is one of the most ridiculous things I've ever heard. Clearing temp files is and should be a part of routine computer and computer user account maintenance. It can be done manually if the user knows where the temp files accumulate, or Windows can do it for you as part of its built-in System Cleanup. I think there may be something getting lost in translation in between Customer Support and your PC specialist; possibly the Windows Registry is what was being referenced by one or the other? That indeed would be different.

I've reinstalled my sims I've reinstalled Origin, I've done what support have told me but I'm running out of options. Is there anything anyone has done to fix the issue that I have yet to do. I really want I fix that issue and am feeling hopeless right now.

1 - Uninstall all of your TS3 games and packs, and Origin.

2 - Use the free version of Piriform's CCleaner to safely clean your Windows Registry, thereby removing pieces of the prior installs that uninstalling leaves behind and that can get in the way of future install attempts.
https://www.piriform.com/ccleaner

3 - Clear Origin's cache, which likely persists after the uninstall.
https://answers.ea.com/t5/Technical-Issues/Don-t-know-how-to-clear-origin-cache-View-this/td-p/5499713

4 - Remove your current TS3 user game folder from Documents, drag it out to your Desktop if there is anything like content or saved games that you wish to hold onto.

5 - Reinstall Origin, then your game and its packs. Launch the game to get a new user game folder in Documents.

Any better and can you now purchase the Generations EP? If not, after all that, then the next things to try would be creating a new user login account on Windows to see if the installs go better on that and if Generations becomes unlocked for purchase again and/or back to customer support because there is still something locked about your Origin account that only they can see and fix on their end.

@igazor Hi mate. I have bought 10 expansion packs (all of them installed) for the sims 3 and only 6 of them show up on the launcher. I can see the folders of the remaining 4 packs however no matter what i do, they don't show up on the launcher. I bought most of the packs from g2a.com. But that is not an issue as the remaining 6 work perfectly. Do u have any idea how can I fix this problem?

@valiyevomar EA is cracking down on unauthorized sellers and unauthorized codes. You would need to contact EA to find out more. It's best to buy your codes from authorized dealers https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/#trusted

@valiyevomar - Sorry, but I Have to agree with @phoebebebe13. G2a is not an authorized re-seller of TS3 packs. Just because 6 of them are working for you right now, that doesn't mean there isn't an account block on the EA end on the other 4 or there couldn't be blocks placed on the working ones at a later time. You will find that you have no recourse with EA and there are no fixes until they investigate and clear your account from their end; hopefully you can get your money back from g2a if you need to repurchase from an authorized source.

:) Okay, guys, after an hour or so chatting with the help, I can't say I have a solution that's any good, but it's fixed for now.

First I tried all the standards. Ambitions is the only one missing. So, I tried to go back to Origin and re-download it. Nothing happened. I tried all the different ways to fix the download issue for Origin (reinstall Origin, run as admin, download in safe mode thru Origin settings). None of these things worked. So, I uninstalled the entire game and reistalled thru Origin, which said it would include Ambitions, but when I hit play, the expansion was still missing from my launcher.

That's when I talked to someone.

She gave me a new game code.

But, after redeeming, I could not install it, same problem as the beginning: won't download. I repeated some Origin troubleshooting, uninstalling, etc. I restarted my computer. Nothing, still. While relaying my problem to ANOTHER EA helper, I curiously right clicked the game and hit "repair" because I saw it mentioned before. That worked. It scanned for files, then suddenly began installing Ambitions. Once done, I hit "play" on the Ambitions "download complete" in the download manager. It launched the game launcher which congratulated me on my new content. I assume I can play the game in its full glory now, but, I'm not sure if this will be something I come across every time.

I should note, I tried to do "repair" several times before this last one, and it was greyed out. I couldn't actually hit repair. For some reason, maybe after all the uninstalling, it let me.

Still having these problems in 2018. Jesus.

Happy Simming, yall

@Ktugz- If there was a hold placed on your account or something wrong with it originally that only EA could reach and reset from their end or be rectified with a new game code, then no amount of Repair Game or reinstalling everything would have fixed it before now. Origin is not equipped to say, "Hey, we have locked Ambitions out of your reach for now," it can only do what EA has programmed it to do. This is not necessarily the best way for EA to have gone about things from a customer support perspective, but it's not necessarily a bug or a glitch either.

Hi can someone help me in 2016 my mum brought me sims 3 with the expansion pack showtime it was working but ages ago it wasnt showing in my launcher i just carried on playing my game not caring it was there but now i want it back and i dont know how to get it please someone help urgently!!!!

"Jam1234;c-16444073" wrote:
Hi can someone help me in 2016 my mum brought me sims 3 with the expansion pack showtime it was working but ages ago it wasnt showing in my launcher i just carried on playing my game not caring it was there but now i want it back and i dont know how to get it please someone help urgently!!!!

Hi there. Is this an Origin controlled game and on Windows (not Mac)?

If so, try a Repair Game on TS3 from within Origin. Then restart your computer.

If that doesn't work, I'm afraid you will have to contact EA customer support for a real time conversation with a support agent to see if something is wrong with your account that only they can fix on their end. The choices are usually web browser chat or telephone callback, depending on your country and time zone (and time of day). There could be an issue with where the Showtime pack or its code was purchased that cannot be resolved any other way.