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kwohld's avatar
4 years ago

Game launcher main menu completely blue, can't log in

I'm not sure why, but I went into the game to try to fix a different issue and the welcome page on the launcher is gone. It just shows a blue screen, and when I tried to log in after launching the game, It kept saying "invalid password". I've had that password memorized for years, and I have it written down too and they matched. I was able to log in this morning. I searched what to do and I read that deleting the personal settings on Internet Explorer is the solution. Problem is, I must have somehow accidentally uninstalled Internet Explorer, as I can no longer find the program. Is there another solution? Should I do a system restore? Thanks.

1 Reply

  • I had this happen to me yesterday as well. I tried the join now from the launcher and it opened internet explorer, which I can't find anywhere on my computer. All it did was tell me to download edge. However, I could clear the history (uncheck save favorites). Then I could log in. I had to restart the game after that for store content to work, though. Which meant a log out and in of the computer.

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