Game not recognising graphics card
hi, I got a new laptop last week and I managed to get it to recognise the graphics card (NVIDIA MX350). However the resolution changed when I logged on yesterday so I checked the DeviceConfig file an...
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As it turns out, Windows now chooses the GPU to use for applications and will override the Nvidia Control Panel settings. (This is why the screenshot was so helpful—I hadn't seen the "Windows OS now manages selection..." message before, and it's apparently new as of last spring.) This guide shows how to tell Windows which card to use:
https://nvidia.custhelp.com/app/answers/detail/a_id/5035
It's always good to restart your computer after changing a setting like this, just in case.
Your dxdiag does list a couple of errors with the Nvidia graphics driver. So if the above doesn't help, or you see other issues with Sims 3, you'll need to reinstall the driver. If there's a newer one available from HP, you can install that, but if you already have the newest one, you'd need to do a clean uninstall and reinstall. Here's a useful guide:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
You do need to use the newest driver from HP, not from Nvidia. To find it, go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, select your OS if necessary, and you'll land on the driver download page. Expand the "Driver - Graphics" section and look for the newest Nvidia driver. Your driver version is 27.21.14.5241, and its date is September 23, although the date on the driver download page may differ by a few days.
The point is, if there's a newer driver version available, just download and install that one. If you already have the newest driver, use the clean uninstall and reinstall guide linked above. If you're not sure what you're looking at, link the driver download page here. That page doesn't have any info about your own computer, just the overall model.
https://nvidia.custhelp.com/app/answers/detail/a_id/5035
It's always good to restart your computer after changing a setting like this, just in case.
Your dxdiag does list a couple of errors with the Nvidia graphics driver. So if the above doesn't help, or you see other issues with Sims 3, you'll need to reinstall the driver. If there's a newer one available from HP, you can install that, but if you already have the newest one, you'd need to do a clean uninstall and reinstall. Here's a useful guide:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
You do need to use the newest driver from HP, not from Nvidia. To find it, go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, select your OS if necessary, and you'll land on the driver download page. Expand the "Driver - Graphics" section and look for the newest Nvidia driver. Your driver version is 27.21.14.5241, and its date is September 23, although the date on the driver download page may differ by a few days.
The point is, if there's a newer driver version available, just download and install that one. If you already have the newest driver, use the clean uninstall and reinstall guide linked above. If you're not sure what you're looking at, link the driver download page here. That page doesn't have any info about your own computer, just the overall model.
