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BlueFurFreak's avatar
4 years ago

Lost original Into The Future disk

Hi Y'all, I need a question answered and I'm hoping Y'all can help because I've gotten nowhere with EA, they keep telling me that there systems/computers are down.

So as you know from the title I lost my original Into The Future disk (technically I accidentally left in in my previous PC when I sold it :/ ) (it also was the limited edition :( ).
I have been trying like crazy for the last few months to re-download everything from Origin, But for some reason Origin says I have never owned ITF or half of the other games associated with The Sims 3 including any worlds or other items that I bought from the Sims store.
I finally decided to go buy a new ITF disk, but I'm wondering if it will help or hinder my re-download of things?

Yes every game was registered too
  • Don't know if you are still looking for a solution here, but I'm afraid that only EA Customer Support can assist with entitlements to games and expansion/stuff packs. That is, when their systems are working correctly. If your ITF disk was purchased from a recognized and authorized re-seller, then perhaps something is/was wrong with your Origin account that they can fix, but there shouldn't have been any need to buy another disc if the first one was registered to your account correctly. Might you have ever had two different accounts along the way, such as by switching email addresses?

    It doesn't matter if Origin recognizes that you have purchased TS3 Store content like worlds or other items. For those, Origin only acts as an optional purchasing agent, not a registrar. The store content, once purchased one way or another, is only available for download from the store itself and it's the store that needs to recognize that you have purchased those items.