"igazor;c-17353084" wrote:
I don't know what kind of training or restaffing issues or whatever might be going on with Customer Support, but the fact is that many thousands of players have had individual blocks on specific TS3 EPs and SPs placed on their Origin accounts over the past couple of years. Some of them may well have been mistakes on EA's end, but in most cases the packs were purchased from unauthorized re-sellers and were subject to a chargeback scam, which means that unbeknownst to the end-user/customer, EA was never really paid for them.
Given that you have already done much more than the typical troubleshooting steps, this almost has to be the case here. It sounds like "you have deactivated my codes" and "there is apparently a block on my Origin account that I need help with" mean two different things to support agents. Once such a block has been placed, there is no combination of repurchases and reinstalls that will lift it, only EA can do this from their end.
I suggest you stay with Answers.HQ (I see your thread) and hopefully a Community Manager there can step in and help you get in communication with the right Customer Support agent who can actually help you by identifying any blocks and getting them lifted so that repurchases from an authorized source on that account will actually work.
Thank you for replying. I'm starting to really believe that my codes were deactivated now. I just cannot convince EA that, lol. One of the support people I talked to even contacted both their supervisor and a "specialist team" and neither had any clue about deactivated codes.
I feel like such a pest continuously asking people for help, but I guess I'll keep trying to get support from EA. This time I'll try rephrasing by telling them that there's a block on my account, rather than insisting that my codes were deactivated. Hopefully that gives me a different response. :/
Edit: After four more attempts, I FINALLY got support. They just gave me new codes and that worked. :smile:
