Hi,I apologise if this is answered somewhere else. I have had a look but if I missed it please just point me in the right direction. I am having a problem installing my store content. I am installing it on a new(ish) laptop for the first time. I have had the game installed for a few weeks and it's been playing fine but I've only just had time to go through and start downloading all of the store stuff. When I try to install a larger file such as a world (e.g. midnight hollow) I get a message that reads Installation failed: Please make sure your game has the latest Software Updates and try again. I am running patch 1.69 having downloaded the game and expansions through Origin. I am not sure what updates I could be missing. Does anyone have any idea?As some background I have already tried re downloading the relevant content, restarting the launcher, restarting the computer, and creating a new Sims 3 folder by renaming the old one and as man combinations of the above that I can think of. If anyone has any thoughts on what could be gong wrong I would be very grateful.ThanksAstro

"ciane;c-16613639" wrote:Wow! I would have suggested looking in the contentPatch folder to see if the contentPatch.package file was 7,976 kb in size to know that the latest STORE patch was installed (since that wasn't specifically addressed), but maybe that isn't needed any more if you are on patch 1.69 and tied to Origin. That's a great link though and I'm glad it solved it the problem.In a way it does make sense Kernelbase.dll is what Windows uses to keep games functioning properly if it breaks then some game functions will stop working but the majority of the game will still work as intended. If they downloaded their game from Origin as of patch 1.69 they still get the Store Content Patch and it will be found in the games install directory in Program Files. I think it gets downloaded and placed in the install directory even if you're just updating the game from 1.67 to 1.69 but can't remember.

Just a heads up that this seems to have resolved itself, must of been the sites issue.

"Karritz;c-16612921" wrote:Did you get this resolved yet?Yeah they did I noticed that they had also posted over at Nraas about this issue turns out it was something broken in Windows http://nraas.wikispaces.com/share/view/83674461

Wow! I would have suggested looking in the contentPatch folder to see if the contentPatch.package file was 7,976 kb in size to know that the latest STORE patch was installed (since that wasn't specifically addressed), but maybe that isn't needed any more if you are on patch 1.69 and tied to Origin. That's a great link though and I'm glad it solved it the problem.

Problems installing store content

ScottDemon
7 years ago
"ciane;c-16613639" wrote:
Wow! I would have suggested looking in the contentPatch folder to see if the contentPatch.package file was 7,976 kb in size to know that the latest STORE patch was installed (since that wasn't specifically addressed), but maybe that isn't needed any more if you are on patch 1.69 and tied to Origin.

That's a great link though and I'm glad it solved it the problem.

In a way it does make sense Kernelbase.dll is what Windows uses to keep games functioning properly if it breaks then some game functions will stop working but the majority of the game will still work as intended.

If they downloaded their game from Origin as of patch 1.69 they still get the Store Content Patch and it will be found in the games install directory in Program Files. I think it gets downloaded and placed in the install directory even if you're just updating the game from 1.67 to 1.69 but can't remember.
SmashyVampy
6 years ago
Just a heads up that this seems to have resolved itself, must of been the sites issue.
karritz
New Spectator
7 years ago
Did you get this resolved yet?
ScottDemon
7 years ago
"Karritz;c-16612921" wrote:
Did you get this resolved yet?

Yeah they did I noticed that they had also posted over at Nraas about this issue turns out it was something broken in Windows http://nraas.wikispaces.com/share/view/83674461
iAMciane
Seasoned Newcomer
7 years ago
Wow! I would have suggested looking in the contentPatch folder to see if the contentPatch.package file was 7,976 kb in size to know that the latest STORE patch was installed (since that wasn't specifically addressed), but maybe that isn't needed any more if you are on patch 1.69 and tied to Origin.

That's a great link though and I'm glad it solved it the problem.
SmashyVampy
6 years ago
I have no idea how to start a new thread but this title fits my problem. I bought some items earlier and installed them successfully but now for some reason I cant buy anything. It asks me if I want to buy, I click yes and then it says loading and nothing happens! Any help would be appreciated x
Lilia1971
New Spectator
6 years ago
Hi. I'm trying to buy from store and it just keeps loading and not going through. Anyone know of a fix? Thanks
iAMciane
Seasoned Newcomer
6 years ago
Just try again later @Lilia1971 or try logging out and back in again or use a different browser. Some things are just temperamental and will fix themselves later without any action on your part.
spongebob1245
6 years ago
I'm not sure where to post this so I'm just gonna post it here I recently downloaded the sims 3 and everything works but when I try to download stuff from exchange or get cc it says unknown error has occured

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