Sims 3 Dark screen while in full screen

1 - This is a laptop? Sorry, I'm straining to see the system tray icons in one of the screenshots, but by any chance is it running on battery when this happens or does that not make any difference?

2 - More likely though, this is a recent Win 10 Creators Update related thing. One way to get relief from what I've read is to always be in Windowed Mode but use the Widowed Borderless Gaming app.
https://steamcommunity.com/groups/WindowedBorderlessGaming
http://westechsolutions.net/sites/WindowedBorderlessGaming

The Win 10 Creators Updates aren't recent as in last week, the earlier ones were rolling out at the time you acquired your laptop. Have you tried Windowed Borderless yet?

"igazor;c-16510977" wrote:

2 - More likely though, this is a recent Win 10 Creators Update related thing. One way to get relief from what I've read is to always be in Windowed Mode but use the Widowed Borderless Gaming app.
https://steamcommunity.com/groups/WindowedBorderlessGaming
http://westechsolutions.net/sites/WindowedBorderlessGaming

Good, glad that helped. And it might very well be the only solution for TS3 right now, which is why it's so popular with Win 10 users as of sometime in the middle of last year. It's not like EA is rolling out TS3 patches to account for things like this as Win 10 changes over time, since the last meaningful patch we got was well over four years ago before Win 10 was released in any form.

Are you running the game in compatibility mode? If so, try turning it off then launch the game to see if it's worked.

You don't have full screen mode enabled in the launcher. You also have the wrong resolution. It should read 1080p and screen refresh rate should be set at 60 hz

"SimplyJen;c-16510797" wrote:
Are you running the game in compatibility mode? If so, try turning it off then launch the game to see if it's worked.

Just tried turning it off but it’s made no difference is still dark while it’s on full screen.

"phoebebebe13;c-16510815" wrote:
You don't have full screen mode enabled in the launcher. You also have the wrong resolution. It should read 1080p and screen refresh rate should be set at 60 hz

Even with it set to 1080p and 60hz it’s still dark when it’s in full screen, it doesn’t do this when it’s in window mode.

Have you checked that your actual computer is set at 1080 and lighter? I don't know if this is a windows 10 issue. I don't have windows 10.

"phoebebebe13;c-16510842" wrote:
Have you checked that your actual computer is set at 1080 and lighter? I don't know if this is a windows 10 issue. I don't have windows 10.

I’ve just checked that, it says my resolution is set to 1920x 1080 on the display settings.

@igazor any ideas? Thanks