Forum Discussion

texansky's avatar
texansky
Seasoned Traveler
10 months ago

Sims 3 Store Issues


I created this discussion for anyone (especially new members who can't start discussions) having problems with the store being down or not working properly.

Post your issue here and tag @ EACade (remove the space after the @ ).
  • @EA_Cade My sims 3 store isnt working everything else on the site is working just anything in the store category says the This page isn’t working right now store.thesims3.com can't currently handle this request. HTTP ERROR 503. Please let me know what to do. I have tried to open this page on multiple different computers, wifi, LTE, and even different internet browsers with no fix in sight! Please help
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    "Gothangel;c-18345333" wrote:
    502 bad gateway ?


    The Sims 3 store is currently under maintenance, should be back up in about an hour :smile:
  • me1620's avatar
    me1620
    Seasoned Adventurer
    @becky050890 - You are not alone. The sims 3 stores server is down.

    I also created a thread in the Sims 3 Store section before I saw your thread.

    My thread sims-3-store-down-january-13-2024

    I posted:
    @EA_Cade - The Sims 3 store website is down. I checked the website "is it down right now dot com". The result is that the server is not responding. The website shows the site has been down for at least 8 hours.
  • @EA_Cade So the sims 3 store is back up but when I try to access my purchase history still I get this message "Be Right Back! Our site appears to be down right now. Don’t worry, we have one of our best people working on it." Why can't I get this page to load?
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    "becky050890;c-18344888" wrote:
    @EA_Cade So the sims 3 store is back up but when I try to access my purchase history still I get this message "Be Right Back! Our site appears to be down right now. Don’t worry, we have one of our best people working on it." Why can't I get this page to load?


    Heya,

    The purchase history page is loading as expected for me, are you still seeing this issue now?
  • bluzkat's avatar
    bluzkat
    New Spectator
    "EA_Cade;c-18345337" wrote:
    "Gothangel;c-18345333" wrote:
    502 bad gateway ?


    The Sims 3 store is currently under maintenance, should be back up in about an hour :smile:


    I can access my history page but, in the launcher, will not install anything. I can't even get it to recognize cc from another site. I tried several methods, but nothing works.