Unable to Free my Genie {Showtime}

I've been browsing the internet and the forums for a while because of the issue I've been having and I'm still unable to free my genie.
My sim and genie have the max relationship as best friends and I'm on my final wish. She doesn't have any special opportunities taking up her slot but whenever I try to free the genie he just stands there and seconds after the prompt disappears. I'm at a total loss on what to do?? Any advice at all would be great ):