Forum Discussion
puzzlezaddict
7 years agoHero+
@Alice01a Sorry for such a long delay; I wanted to get the same expert opinion as before. I thought from what you said that the issue might well be your graphics card itself, but I wasn't sure where to start with that. I know you did a clean uninstall and reinstall of your graphics drivers months ago, when you were temporarily using a much weaker card. I don't know if you ever did the same for the 1060, but that's the next step now—if nothing else, it will help eliminate your drivers as a source of the issue.
So, the first thing to do is download Display Driver Uninstaller. Here's a direct download link:
https://www.wagnardsoft.com/DDU/download/DDU%20v18.0.0.6.exe
Next, you can download the Nvidia driver from here:
https://www.nvidia.de/Download/driverResults.aspx/132976/en
Disable your internet connection, and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:
https://i.imgur.com/niFsYfN.png
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
https://i.imgur.com/NWgl7Ts.png
Choose GPU in the dropdown menu (step one), then Nvidia (step 2) if it's not already showing. Then click Clean and Restart (step 3).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software. Reboot again and see if you have any better luck with the game.
If you still get the same error message, you can get a crash dump:
(And in case it isn't clear, all credit for this goes to the still silent benefactor who sent me these instructions, and has overall been quite generous with his time and expertise.)
So, the first thing to do is download Display Driver Uninstaller. Here's a direct download link:
https://www.wagnardsoft.com/DDU/download/DDU%20v18.0.0.6.exe
Next, you can download the Nvidia driver from here:
https://www.nvidia.de/Download/driverResults.aspx/132976/en
Disable your internet connection, and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:
https://i.imgur.com/niFsYfN.png
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
https://i.imgur.com/NWgl7Ts.png
Choose GPU in the dropdown menu (step one), then Nvidia (step 2) if it's not already showing. Then click Clean and Restart (step 3).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software. Reboot again and see if you have any better luck with the game.
If you still get the same error message, you can get a crash dump:
Spoiler
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch TS3 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to pastebin and drop a link here, as before
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
(And in case it isn't clear, all credit for this goes to the still silent benefactor who sent me these instructions, and has overall been quite generous with his time and expertise.)
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