"Unknown Error" on Mac
When I try to launch my game, it tells me that an "unknown error" has occurred. I'm playing on a MacBook. I know that TS3 wasn't really meant for Macs, but it worked on my previous Mac laptop. Anyone ...
Forum Discussion
@minerva08 I know you've done a number of uninstalls, but please do one more, following Bluebellflora's instructions. If you don't clean out every single TS3 file, that could cause unknown errors going forward.
https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/
Then reinstall only the base game, and run the Super Patch (digital version). If packs are queued up to download, cancel them.
https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/
Try again to launch. If you still get an unknown error, the problem is likely that your graphics card is not supported by the game. The fix is to edit TS3's .sgr files to force recognition of the card. If you're not comfortable doing this yourself, someone can help you; just provide the device IDs of both cards. Here's how to find that information:
https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Information
If the base game does run, you can start installing packs. Four of them—Ambitions, Late Night, Fast Lane, and Outdoor Living—don't install correctly, so you'll need to apply two workarounds. The first is easy: create an alias for each pack that doesn't already have on in Applications, alongside the alias for the base game:
https://bluebellflora.com/sims-3-packs-not-showing-as-installed/
The second fix is to copy files from the affected pack(s) into the folder for your newest pack, by the dates EA released them. This video walks you through the process:
https://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-Sims-3-Unknown-Error-in-El-Capitan-Sierra-High/m-p/5725514#M5926
Finally, if you have any questions or would prefer specific instructions for any of the steps, just list your Mac's specs here, along with the packs you'd like to install. A description of how to find your specs is included with the graphics card device ID instructions.
https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/
Then reinstall only the base game, and run the Super Patch (digital version). If packs are queued up to download, cancel them.
https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/
Try again to launch. If you still get an unknown error, the problem is likely that your graphics card is not supported by the game. The fix is to edit TS3's .sgr files to force recognition of the card. If you're not comfortable doing this yourself, someone can help you; just provide the device IDs of both cards. Here's how to find that information:
https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Information
If the base game does run, you can start installing packs. Four of them—Ambitions, Late Night, Fast Lane, and Outdoor Living—don't install correctly, so you'll need to apply two workarounds. The first is easy: create an alias for each pack that doesn't already have on in Applications, alongside the alias for the base game:
https://bluebellflora.com/sims-3-packs-not-showing-as-installed/
The second fix is to copy files from the affected pack(s) into the folder for your newest pack, by the dates EA released them. This video walks you through the process:
https://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-Sims-3-Unknown-Error-in-El-Capitan-Sierra-High/m-p/5725514#M5926
Finally, if you have any questions or would prefer specific instructions for any of the steps, just list your Mac's specs here, along with the packs you'd like to install. A description of how to find your specs is included with the graphics card device ID instructions.
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