Forum Discussion

piotr1562512's avatar
5 years ago

World bundle problems

I have recently bought the World Bundle including Monte Vista and Hidden Springs through Origin. It comes with the Chocolate Fountain but unfortunately I have some problems with it.

The worlds seem to be working fine, I can download them either by the website or The in-game download dashboard. But when it comes to said fountain, downloading it through the game works just right and there are no roubles with interacting it in the game. The problem that I'm having is that the store didn't register me already owning it and there is still an option to buy it. I can't go to it's page when looking at my purchase history either. It's a bit frustrating because I would like to get some CYS discount on "The Cirque Celebration!".

I contacted EA Help regarding that issue but I was sent here. Has anybody had that kind of problem?
  • Don't have an answer for this one and there may not be much that can be done about it, but you may want to check with the helpful simmers over on the TS3 Store forum board in case they recognize a set identification issue with that premium item. Not sure many of them would be checking the Tech Issues section all that often.
    https://forums.thesims.com/en_US/categories/store-general-discussion-en