Forum Discussion
alyssastanton12 Your dxdiag doesn't list any Sims 3-related errors. That could be because newer errors have crowded those out, or because the game is being blocked from starting, as an antivirus could do.
If you haven't tried to play in a while, the former is a distinct possibility. So in that case, please try to launch the game, then look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to open Sims 3. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
No error means the game is likely being blocked, so in that case, check your antivirus for any recent actions involving Sims 3, and set exceptions/exclusions as necessary.
If you don't see an error and you can't find any evidence your antivirus is interfering, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address. You'll be able to (try to) play without reinstalling anything.
I think this is what you're referring to, it is now showing up as an error like you said.
Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 3\Game\Bin\TS3W.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS3W.exe
Application Version: 0.0.0.32
Application Timestamp: 52dec247
Fault Module Name: TS3W.exe
Fault Module Version: 0.0.0.32
Fault Module Timestamp: 52dec247
Exception Code: c0000094
Exception Offset: 00213702
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a89c
Additional Information 2: a89cbad0343d4637e5843732a061706b
Additional Information 3: 126f
Additional Information 4: 126f28e330719636fb8f3f307d7d707eExtra information about the problem
Bucket ID: cc236a4c51da69e4fde333e1694a5eee (2153622090040368878)