Forum Discussion

Anonymous's avatar
Anonymous
13 years ago

Bought / registered digital game on Origin - Serial Codes Not Working on Sims Website!

I bought 5 games/expansion digital games from Origin, and I can't register a single one! I try to register my games using the serial numbers that come up when I click on the information button and it says that my codes are incorrect. This is frustrating! I do everything the emails tell me to... to a tee. And every time I get the same message that the number I have entered is invalid. How do I fix this?

86 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    I may sound more confusing :D  ok the sims3 account and the origin account use the same email and password ( the accounts get/are tied together ) so if you registered the games in origin first you do not need to reregister them on the sims 3 account so try just log in the sims 3 site with your email and password or if your trying to log in with your username use the email and password

  • Anonymous's avatar
    Anonymous
    11 years ago

    I logged out and then logged back in and now mine is working fine! 🙂

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    @cdupuylx3 wrote:

    I logged out and then logged back in and now mine is working fine! 🙂


    :D great to hear thank you for letting us know 🙂

  • i have this same problem how did you fix yours?


    @mountynrose wrote:

    I bought 5 games/expansion digital games from Origin, and I can't register a single one! I try to register my games using the serial numbers that come up when I click on the information button and it says that my codes are incorrect. This is frustrating! I do everything the emails tell me to... to a tee. And every time I get the same message that the number I have entered is invalid. How do I fix this?


  • Anonymous's avatar
    Anonymous
    10 years ago
    Did you ever figure out or fix this problem? Im have the same problem, brand new sims 3 and origin saying code is invalid, please help!
  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    10 years ago

    if the game was bought 2nd hand/used the code/s will be tied to the original persons account and are non transferable nor can they be re registered to another account for ,

    even newly bought games either from origin or from a shop/store even newly bought games can run into the used/invalid code issue and you may need to contact CS

    please read the FAQ first 

    http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028

    http://help.ea.com/en/article/contact-ea-help/

    http://help.ea.com/en/contact-us/new/
    .