Can't download objects from the store. Bought a sweater with points, can't download it .

@bassiliky: What is your base game version right now ?

Open the launcher and check the number in the lower left corner.

If you're not at 1.63, please update your game.Try downloading the patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-63/td-p/67858/

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@xxxo77o4906: This is a common issue if games are not updated and stuff. There's lots of things the user can try before contacting support.