Can't Install my Digital Download Stuff Pack
I have tried everything I can think of to install the movie stuff pack and nothing has worked. I receive an error message. EA advisors have not been able to help with this issue; I have not had this...
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I went and got this information when this was continuously a problem. thank you.
System Information report written at: 09/26/13 10:39:34
System Name:
[Display]
Item Value
Name AMD Radeon HD 6300M Series
PNP Device ID PCI\VEN_1002&DEV_68E4&SUBSYS_397A17AA&REV_00\4&BA4A03F&0&0008
Adapter Type ATI display adapter (0x68E4), ATI Technologies Inc. compatible
Adapter Description AMD Radeon HD 6300M Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.840.7.3000
INF File oem35.inf (ati2mtag_ManhattanP_PXAI section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 59 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xE15E0000-0xE15FFFFF
I/O Port 0x00003F00-0x00003FFF
IRQ Channel IRQ 4294967294
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6203, 297.00 KB (304,128 bytes), 2011-12-04 오전 7:46)
Name Intel(R) HD Graphics Family
PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_397A17AA&REV_09\3&11583659&1&10
Adapter Type Intel(R) HD Graphics Family, ATI Technologies Inc. compatible
Adapter Description Intel(R) HD Graphics Family
Adapter RAM (264,314,880) bytes
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver Version 8.840.7.3000
INF File oem35.inf (iSNBM1ML_PROXY section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE0000000-0xE03FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6203, 297.00 KB (304,128 bytes), 2011-12-04 오전 7:46)
Okay...the service pack 1 for windows 7 is there.
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/System Information
------------------
Time of this report: 10/13/2013, 05:18:32
Machine name:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: Korean (Regional Setting: Korean)
System Manufacturer: LENOVO
System Model: 20078
BIOS: InsydeH2O Version 03.60.4240CN07WW(V2.06)
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 2307MB used, 13962MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit UnicodeDxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Look okeyish but you could update your graphics drivers.
Are you working with IE 10 or IE 9 ?
I think the IE is 10.
How do I update graphics driver? Is that the same as updating the display driver?
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