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onthefence's avatar
onthefence
New Traveler
29 days ago

Can't play

Recently I can't play my sims3. I have been playing with the same sim for months but all of a sudden it just keeps crashing. I have tried repairing it, uninstalling and reinstalling and even started a new game nothing works?

3 Replies

  • onthefence​  Does a new save crash too?  Please test for comparison's sake and let me know.

    Please also let me know whether your computer runs Windows or macOS.

  • onthefence's avatar
    onthefence
    New Traveler
    23 days ago

    My pc is windows and it won't even let me play long enough to save it.

  • onthefence​  Please try playing in a clean user folder.  Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you open the launcher, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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