Can't redeem sims 3 pack on ea app
So I bought a few sims 3 packs off of the ea app a few months ago. I hadn't tried redeeming the codes til yesterday since I had an arm injury and could not use the computer until then. For some reaso...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there @DarkxArtemis
If your codes are coming up as invalid, we will need the live support team to review your account information and get a refund processed for these purchases- here on AHQ, we aren't able to access your billing details to get this processed for you.
Please try submitting a new help request on the site here to speak with live support on this. If the chat or help site isn't properly loading, try the following:
- Press F5 to refresh the page
- Clear your browser's cache
- Try a private browsing window
- Try another browser, like Chrome or Edge
I had tried using the live service help and kept getting booted off the waiting list and my cases kept getting closed out, saying that the player was unavailable..
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