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Yamyka's avatar
Yamyka
New Rookie
12 days ago
Solved

Code redeemed but game not showing in my EA library

Hello, I bought a Sims 3 code from Instant Gaming and redeemed it on the EA App. The code was accepted, but the game didn’t appear in my library. When I try to enter the code again, it says “This co...
  • saultrixter's avatar
    12 days ago

    * FIX *

    Within the EA App, on the top left corner, there are 3 lines to access the app menu, from there, click Help -> App Recovery -> Clear Cache.

    Then once you're signed back in, your DLC should be able to be installed from the Sims Add-on Menu.

    Hope this helps!

     

     

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